At Coherent Labs we are changing the face of video games by building the next-gen user interface technology. Mojang, Insomniac Games, Remedy Entertainment, Gearbox Software, and many others make games powered by our technology and entertain millions of gamers around the world. We are now looking for a Technical Support Engineer to join our Customer Success team and help our clients succeed.
As a Technical Support Engineer, you will be responsible for handling clients’ tickets and work closely with our developers to resolve technical issues.
Responsibilities
Handle client issues using a ticketing system and escalate to higher-tier support agents when needed
Communicate daily with clients on the status of their request
Troubleshoot crashes/bugs in the C++ core library and other technical issues
Debug client user interfaces to find a bug or incorrect usage
Maintain and contribute to our internal and external knowledge bases
What you need to succeed
Solid programming skills
General knowledge of C++
Excellent command of English
Excellent problem-decomposing and organizational skills
Extra Points
Knowledge of HTML, CSS, and JavaScript
Experience with Unity3D, Unreal Engine, or other game engines
We offer
Competitive salary
Flexible working hours
28 days of paid time off
Options for health insurance, a multisport card, and a public transport card
Regular retreats and company events
Dynamic and friendly work environment
Learning and development programs
Office at a great location - right next to the National Palace of Culture and a metro station
Hiring process (takes ~2 weeks)
Interview with HR and hiring manager with a brief C++ test
Practical task
Final interview and offer
Coherent Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
If you are interested in this job opportunity, please send us your resume in English along with your GitHub profile.